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About

TESTme is a service of Melbourne Sexual Health Centre (MSHC) which is a part of Alfred Health. MSHC was established in 1917 and has now been operating for more than 90 years as a specialised unit for the diagnosis and treatment of sexually transmitted infections (STIs). MSHC has established a national and international reputation for clinical excellence, research, education and innovation.

TESTme has been developed by staff at MSHC in response to the increasing STI rates in Victoria and the difficulty some people have accessing sexual health services in regional/rural Victoria. Research shows people living in rural Victoria have lower rates of STI testing than people who live in Melbourne.

TESTme aims to provide a service that is easy to use, free and confidential.

TESTme started as a 12 month pilot project funded by the Victorian Department of Health. It has now become an important part of MSHC services.

Affiliations: University of Melbourne | Victorian Department of Health | Country Awareness (Victoria) Network Inc | Centre for Excellence in Rural Sexual Health (CERSH), Rural Health Academic Centre, University of Melbourne


FAQ

There is no reason for your parents to know, unless you tell them or give us permission to talk to them when we are talking to you. Otherwise, we will not contact them.
TESTme is a confidential service. All MSHC staff are required by law to keep information about their clients confidential (this means they don't tell anyone else). However, if they have serious concerns about your safety or the safety of others, they are also required by law to take steps to keep you or others safe. Please see our privacy policy. If you use the TESTme service, a MSHC file will be created, just like any client who attends MSHC. This file can only be read by health care professionals at the centre who are involved in your care.
There is no physical examination performed.
That's okay; however, you will need to provide us with an alternative address. This may be a friend's address or a family member that lives close by. Another possibility is getting the TESTme kit sent to your nearest post office or community health centre for you to pick up.
No, your school is not an appropriate place for the kit to be sent to. The kit must be sent to a private address.
Yes, but please make sure it's okay with your friend and let them know a plain package will be delivered to them. These must be your personal details. Please do not use a friend’s email or mobile number. If you have any questions about this please call 1800 032 017
You can find out what's in the pack by clicking here 'The Kit'.
The TESTme nurse will call you if your result is positive to talk to you about it. Most of the time we will be able to post your treatment to you. This means you will not have to visit a doctor to get a prescription. Sometimes more treatment may be needed. In this case we will help you find a suitable health service in your area.
If you have a complaint about the TESTme service, you can contact Melbourne Sexual Health Centre on 9341 6200 and ask to speak to one of the Managers. Alternatively, you can contact the Victorian Health Services Commissioner. The Health Services Commissioner is a State Government service which is independent of Melbourne Sexual Health Centre. They are there to facilitate the resolution of complaints by consumers. You may choose to involve the Health Services Commissioner if you feel that Melbourne Sexual Health Centre has not resolved the issues that you have raised to your satisfaction. You can contact the Commissioner at: Health Services Commissioner 30th Floor, 570 Bourke Street Melbourne 3000 03) 8601 5200 Toll Free 1800 136 066 www.health.vic.gov.au/hsc/complaint
No, everything you say to us is private and we will not tell the school nurse or other school personnel anything about our conversations with you or even that you have used TESTme.
At MSHC we realise your privacy is very important. Before we talk to any clients about personal information we check that we are speaking to that client and not someone else by checking their date of birth and other key personal information. Therefore we will not talk to your friend or another person about you or even tell them that you have used TESTme.
No, it is a private conversation and the nurse is in a room by themselves.
Audio recordings are NOT made of conversations.
We will contact you if your result comes back positive You can call 1800 032 017 for your results 2 weeks after you have posted back the completed TESTme kit.

Privacy policy

• General

In accordance with Victorian Government policy and legislation, TESTme, a service of Melbourne Sexual Health Centre (MSHC), protects the privacy of personal and health information it holds and uses it only for the purposes intended.
This Privacy Statement explains how your personal information (information capable of identifying you as an individual) will be treated as you access and interact with this website.
What information is collected and how is it used? This site uses visitor logs to automatically record non-personal data, which does not identify specific users. To the extent that any data could identify you, we will not attempt to do so unless required by law. De-identified data from the visitor logs may be used to update and improve this website and for statistical purposes only.
During a visit to the website, you may be asked to provide personal information (including providing your email address, telephone number and name) in order to request an appointment with TESTme. This information will only be used to respond to specific user queries and will not be added to any mailing lists nor disclosed to any other party without your knowledge and consent, unless required by law.

• Security of information

TESTme has technology and security measures aimed to protect personal and health information, whether in paper-based or electronic form, from misuse, loss, unauthorised access or unauthorised disclosure.

However, you should be aware that there are risks in transmitting information to us online. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail. Information is also stored and disposed of in accordance with our obligations under the Public Records Act 1973 (Vic).

• Access to information

In accordance with the Freedom of Information Act 1982 (Commonwealth), you have the right to request access to your personal information held by TESTme, a service of MSHC. If there is information in the record which is incorrect, you have the right to request that it be corrected.

Your personal TESTme file Once you become a TESTme client, a MSHC personal file is created which contains your medical history, visits and testing history.

• Why do we collect your information?

The information we collect helps us to keep up-to-date details about your needs, so we can care for you in the best possible way.

• Who else sees your information?

Your information can only be seen by the professionals in this service involved in your care. Otherwise, we only release information about you if you agree or if required by law, such as in a medical emergency, you are at risk of self harm or hurting somebody or your health professional is legally obliged to disclose the information (e.g. notification of an infectious disease or suspected child abuse, or a subpoena or court order).


Links

STIs & sexual health

MSHC website

Melbourne Sexual Health Centre (MSHC) is a free, walk-in clinic providing testing and treatment for sexually transmissible infections. Visit our website to find extensive information on STIs and clinic opening times.

Check your risk

This service which is on the MSHC website is designed to help you decide which tests you might need to check for STIs. It only takes about 3 minutes to complete and gives you a print out you can take to your GP.

CAN

Country Awareness Network provides information, education, support, referrals and advocacy to Victorian rural/regional communities regarding HIV/AIDS, Hepatitis C, other Blood Borne Viruses (BBVs) and Sexually Transmitted Infections (STIs).

Likeitis

Likeitis is designed to provide education for young people on sexual health issues and contraception.

CERSH

The Centre for Excellence in Rural Sexual Health (CERSH) is funded to design, implement and evaluate programs that provide practical solutions to improve the prevention of Sexually Transmissible Infections in rural Victoria.

HIV & Sexual Health Connect Line

A confidential and non judgemental information and referral service for anyone with questions about HIV or other sexually transmissible infections. 1800 038 125


Contraception

FPV website

Family Planning Victoria (FPV) provides reliable, up-to-date and non-judgmental information about contraception, family planning, safe sex and sexual and reproductive health.

Marie Stopes

Dr Marie has specialised in providing contraception advice and help since 1921, when Marie Stopes opened the first family planning clinic in London. The types of contraception you choose depends on your personal circumstances – your age, your way of life, whether or not you have children, your health and the need to avoid pregnancy and sexually transmitted infections (STIs).


Indigenous health

Snake Condoms

A Victorian website for young Indigenous people. This website explains safe sex and the life skills that help young people with making choices when it comes to sexual and reproductive health.

VACCHO

The Victorian Aboriginal Community Controlled Health Organisation (VACCHO) represents all Aboriginal Community Controlled Health Organisations in Victoria. VACCHO provides direction in Aboriginal health policies and also supports local initiatives. While VACCHO do not provide health services, they are involved in a number of programs including a sexual health program which supports member organisations to provide up-to-date sexual health care.


Partner Notification

Drama Downunder

This site provides STI information to help gay men notify their male sexual partners if they have an STI. There is a choice of email or SMS and it can be done anonymously. The site also has information about STIs and to set reminders to attend for STI check-ups.

Let Them Know

This Melbourne Sexual Health Centre site is used to help heterosexual people with Chlamydia notify their sexual partners. As well as general advice, this site provides examples of conversations, emails, SMSs and letters that people can use to contact their partners. Emails and SMSs can be sent directly from the site, either personally or anonymously.


Health

Better Health Channel

This site provides free health and medical information in an easy to understand language.


GLBTIQ

Gay and Lesbian Health Victoria

This site provides news and information of particular interest to the health and wellbeing of gay, lesbian, bisexual, transgender and intersex people in Victoria.

Switchboard (telephone counselling service)

Switchboard is a volunteer organisation that provides a telephone counselling, referral and information service for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) communities. The service is also extended to family and friends of GLBTI individuals as well as health and welfare professionals with GLBTI clients.

ALSO

ALSO offers a wide range of projects and services for the gay, lesbian, bisexual, transgender, intersex & queer (GLBTIQ) communities.